Digital workers for the jobs your team does by hand
FirstCoast.ai builds custom AI agents that answer customers, handle back-office work, and put your company's knowledge one question away. They run inside the tools you already use and hand anything uncertain to a human.
Customer-facing agents
A trained digital front desk on your website, and anywhere else your customers reach you. Context-aware conversation from your real business data, not a rigid script.
- Answer questions about services, pricing policy, and availability, day and night
- Qualify leads and route the good ones to your team with full context
- Book appointments, tours, and service calls straight onto your calendar
- Meet customers where they are: web, email, SMS, WhatsApp, Instagram, Messenger
- Serve customers in their own language
Back-office agents
A digital co-worker for the grunt work between systems.
- Data entry and syncing between email, CRM, and accounting
- Document processing: read, summarize, and route invoices, contracts, and resumes
- Automated weekly and monthly reporting across departments
- Deadline, renewal, and follow-up alerts before things slip
- Invoicing and payment links through Stripe or Square
Knowledge agents
A private, secure search engine over your own documents: emails, PDFs, spreadsheets, and shared folders. Ask in plain English, get the answer with the source.
- "What’s our policy on X?" answered instantly, with the document it came from
- New hires ramp faster by asking the agent instead of interrupting the team
- Compare contracts, summarize reports, synthesize across files
- Your data stays in a closed, private environment. It never trains public models.
Built modular, on purpose
Agents are assembled from skills: knowledge retrieval, scheduling, software integration, data transfer, invoicing, and more. Start focused on two or three tasks, prove the value, then add skills without a rebuild. Skills connect to your software through custom, secured connections and get tested in an isolated environment before they touch production.
How implementation works
Three phases, each with a clear exit. You know what you are getting before the next one starts.
Discovery Audit & planning
Evaluate your processes, meet the team, review how your data is structured, and deliver the blueprint.
Modular build & testing
Build the agents the blueprint calls for, connect your data, and test rigorously in an isolated environment before anything goes live.
Secure deployment & support
Deploy to production, train your team, and hand off to a managed plan that monitors, tunes, and updates the system.
Questions we get asked
Will an AI agent replace my employees?
No. It replaces tasks, not people. The repetitive work moves to the agent so your team can do the work that needs a human.
Does it have to live on my website?
No. Agents deploy to email, SMS, messaging apps, or a secure standalone page with a shareable link if you don't have a site.
How safe is my data?
Your files stay in a closed, private environment, isolated per client, and are never used to train outside models.
Do I need new software?
No. Agents integrate with your existing setup in the background. We check compatibility during the audit, and older systems can usually be bridged.
How long until results?
Often weeks, not months. We start with the quickest wins from your audit.
Do I need to be technical?
No. Using an agent is as easy as texting, and training is included.
What maintenance is involved?
Low. Keep your source documents current; a managed plan handles monitoring, updates, and tuning.
Find your first agent
Two minutes with the AI Opportunity Survey tells you where an agent pays off fastest in your business.
